AI Chatbot for Customer Support
AI-powered chatbot using NLP for automated customer support handling 80% of queries without human intervention.
Project Impact
Project Overview
TechSupport Inc handles customer queries for multiple clients. They wanted an AI chatbot to handle common queries automatically, reducing response time and support costs.
Challenge
Building an NLP-powered chatbot that could understand complex customer queries, provide accurate responses, and seamlessly handoff to human agents when needed.
Solution
Developed custom chatbot using GPT models, trained on historical support data. Integrated with existing ticketing system and implemented sentiment analysis for escalations.
Results
Key Features
Technology Stack
Product Screens
Chat Interface
Clean, user-friendly chat widget
Analytics
Query types and resolution metrics
Knowledge Base
Manage bot responses and training data
Conversations
Review and improve bot interactions
The AI chatbot has been a game-changer. It handles the majority of our support queries instantly, and customers love the quick responses. Our team can now focus on complex issues.
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